Privacy Policy

Dawsix & Phoenix Sdn Bhd

1. Introduction

Dawsix & Phoenix Sdn Bhd (“DPX”, “we”, “our”, “us”) is committed to protecting your personal data and ensuring that your privacy is respected.
This Privacy Policy explains how we collect, use, store, and safeguard information when you interact with our website, services, and communication channels.

By using our website or engaging our services, you agree to the practices described in this Privacy Policy.

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2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide, including:

• Name
• Company name
• Email address
• Phone number
• Business details
• Shipment‑related information
• Documents submitted for compliance purposes

2.2 Technical Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Pages visited
• Cookies and usage data

2.3 Shipment & Compliance Information

For operational purposes, we may collect:

• Invoice details
• Packing list details
• Bill of Lading information
• HS Code
• Material specifications
• Compliance documents

This information is used strictly for regulatory, customs, and compliance operations.

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3. How We Use Your Information

3.1 Service Delivery

We use your information to:

• Provide consignee receiver services
• Process compliance documentation
• Apply for permits (CIDB, COA, etc.)
• Prepare customs declarations
• Coordinate clearance, release, and yard operations
• Communicate with sender, buyer, and authorities

3.2 Communication

We may use your information to:

• Respond to inquiries
• Provide updates on shipment status
• Send operational notifications
• Issue compliance reports

3.3 Legal & Regulatory Requirements

We may use your information to comply with:

• Malaysian Customs Act
• CIDB regulations
• SST Act
• MITI import guidelines
• Audit requirements

3.4 Website Improvement

Technical data may be used to:

• Improve website performance
• Enhance user experience
• Maintain security

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4. How We Protect Your Information

We implement strict security measures to safeguard your data, including:

• Encrypted storage
• Restricted access controls
• Secure communication channels
• Compliance with Malaysian data protection standards

We do not sell, trade, or share your personal information with third parties for marketing purposes.

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5. Sharing of Information

We may share information only when necessary, including with:

• Customs authorities
• CIDB
• MITI
• Port operators
• Yard operators
• Compliance agencies
• Shipping lines
• Buyer appointed by sender

All sharing is strictly for operational and regulatory purposes.

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6. Data Retention

We retain your information only as long as necessary to:

• Fulfill operational requirements
• Meet regulatory obligations
• Complete audit cycles

After retention periods expire, data will be securely deleted.

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7. Cookies & Website Tracking

Our website may use cookies to:

• Improve functionality
• Analyze traffic
• Enhance user experience

You may disable cookies in your browser settings, but some features may not function properly.

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8. Your Rights

You have the right to:

• Request access to your data
• Request correction of inaccurate data
• Request deletion (where applicable)
• Request limitation of processing
• Withdraw consent

Requests can be made via our official contact channels.

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9. Third‑Party Links

Our website may contain links to external sites.
We are not responsible for the privacy practices of third‑party websites.

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10. Changes to This Policy

We may update this Privacy Policy from time to time.
Updates will be posted on this page with a revised effective date.

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11. Contact Us

For questions or requests regarding this Privacy Policy, contact:

Dawsix & Phoenix Sdn Bhd
Email: info@dawsixphoenix.com
Phone: +60 11-1128 7579
Address: Selangor, Malaysia